Orders are delivered by a freight trucking company and will arrive at the buyer's curbside. Someone must be there to accept the order and to carry the boxes off of the truck. The trucking company is not responsible for unloading the merchandise cartons from the truck, or for relocating cartons (such as into a building or garage). The truck drivers are usually helpful, and, in many cases, they will assist you with unloading your order. However, they are not required to do so. This is a industry standard. Orders are shipped in multiple boxes on pallets wrapped in a protective plastic. This plastic may be removed and the boxes then unloaded from the pallet(s) individually.

The delivery company will notify you by phone to schedule a delivery date. There is a window of time for the scheduled delivery. The buyer must be on-site during the entire window of time to receive delivery.

It is important to understand that damage may occur during shipping. It's rare, but nevertheless possible. All damages are the responsibility of the trucking company and not the manufacturer. At time of delivery, the buyer should inspect entire contents of all cartons for any potential damage that may have occurred during shipment. Inspection should take place right away, in full view of the driver. Just because a box looks damaged, does not mean that the items inside are damaged. Boxes must be opened up to confirm any damage in front of the truck driver.  If it is confirmed that there is actual damage to the product, REFUSE delivery and contact us.

 If a complete and thorough inspection of the contents is not possible at delivery, the buyer must accept delivery with terms, place the note ''RECEIVED SUBJECT TO FURTHER INSPECTION FOR CONCEALED DAMAGE'' on the delivery receipt. Without this, the buyer may not be able to file a proper concealed damage claim with the carrier. If the driver does not allow you to sign the delivery receipt in the manner detailed above, REFUSE delivery and call us. Deliveries that are signed free and clear of damages will be the buyer's responsibility.